Frequently Asked Questions

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01

I want to order a video. How should I proceed?

In order to get the process started, you will need to fill out the form.

 

Our representative will reply to you with further instructions to get the process started.

02

I don't have a script. Can you write it for my video?

Yes, you can order our script writing service by visiting this page.

In case you would like to write a script by your own means, we also provided a few samples below that might be helpful.

03

What else will you need along with the script?

You can supply us with any info/materials (images, videos, fonts, colours etc) that you would like to be used in the video.

It is also recommended that you provide us your logo in vector format (.png / .ai / .psd / .eps).

 

04

How soon will the video be delivered?

We deliver each video within 8-15 days. However every order's delivery time is individual and mostly depends on complexity/size of a project.

 

Each order can be expedited with Extra Fast Delivery service for an additional fee. To confirm availability, please get in touch with us in advance.

05

Do you produce videos in other languages?

Yes, spokesperson videos are available in English, Spanish and Russian languages. 

 

Voice over videos are available in almost any language.

06

Can I order a video without a spokesperson/voice over?

Yes. We also offer post-production services that can be applied to your project (animation, intro/outro, video editing, retouching etc).

07

What format will I get the video in?

Our videos are delivered in full HD (1080p) quality and .mp4 format. The video will be sent to you via Google Drive and/or Youtube links.

08

Can I pay 50% now and 50% when I approve the video?

We work with 100% prepayment only

09

Do you offer revisions?

Yes, you may request as many revisions as you like within 30 days from the moment the video was delivered (Revision Policy applies)

10

Do you issue refunds?

All payments and deposits made toward each project are non-refundable from the moment we start the working process.

11

Do you offer discounts?

Yes, we offer a 5% - 50% discount for all scripts above 200 words.

 
 
 
 
 
 
 
 
 
 

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